2 year warranty
Frequently Asked Questions
Why is the guided brushing feature in the Sonicare app not working?
Can I use my Sonicare AirFloss charger to charge my toothbrush?
What happens to my Sonicare For Kids app data if I switch devices?
What do the battery status lights indicate on my Sonicare toothbrush?
Why does my Philips Sonicare app require permissions?
What is Sonicare SenseIQ technology?
How often should I replace my Philips Sonicare Brush Head?
How long should my Sonicare toothbrush battery last?
Where can I purchase accessories for my Sonicare toothbrush?
Why is there a gap between my brush head and handle?
How does the brushing guidance work in the Sonicare app?
How does the Scrubbing Feedback feature work?
How do I change brushing modes on the Sonicare app?
How do I activate the Scrubbing Feedback on my Philips Sonicare?
How does the Adaptive Intensity feature work?
In which countries is the Sonicare app available?
Which devices are compatible with the Sonicare App/Sonicare for Kids App?
How do I know when to replace the brush head?
Can I use my Philips Sonicare Toothbrush in the shower?
Which brush head fits my Sonicare toothbrush?
Can I use my Sonicare charger with other toothbrushes?
How do I enable or disable the pressure sensor on my Sonicare?
What do the symbols on my Sonicare toothbrush mean?
What are the brushing modes for my Sonicare toothbrush?
Can I replace the battery of my Sonicare toothbrush?
Troubleshooting
My brush head falls off my Sonicare toothbrush
I cannot connect my toothbrush to the Sonicare app
My Sonicare toothbrush is not vibrating
My Sonicare toothbrush turns off by itself
My Sonicare toothbrush vibrates too powerfully
My Sonicare toothbrush is vibrating less powerfully
My Sonicare toothbrush is not charging
My Sonicare toothbrush makes a loud noise
Warranty and service
Check the terms of your warranty and start a product exchange or repair