Get exactly the support you need
Looking for specific solutions for your product?

My Sonicare toothbrush turns off by itself

Updated on 2022-05-25
If your Philips Sonicare toothbrush turns off by itself, it may be due to the mode selected or another feature of your toothbrush.

Your toothbrush will turn off automatically when the recommended cleaning time is up. This is based on the cleaning mode selected. Cleaning mode times can range from 20 seconds to 3.5 minutes.

Suppose your toothbrush only stops vibrating momentarily as you brush. In that case, it may be because the pacer or pressure sensor features are activated. These features let you know when to brush a different area of your mouth or if you are pressing too hard while brushing.

Need more support?

If these solutions do not help you, please contact us.


Changes in vibration while brushing

Does the vibration of your toothbrush change momentarily while brushing, but still continues to vibrate? If yes, this means the time pacer or the pressure sensor is on.  
These features indicate when you are supposed to move onto the next section of your teeth via a brief change in vibration. These changes are normal. The toothbrush will automatically turn off at the end of the brushing session.


If your toothbrush turns off before a brushing cycle is completed, there could be a malfunction in your device. In this case please contact us for a repair or exchange. 

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.