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Power toothbrushes
DiamondClean
Sonicare DiamondClean Sonic electric toothbrush
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Philips Sonicare DiamondClean
Sonic electric toothbrush
HX9312/04
FAQs
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Frequently Asked Questions
Do you have a question about the usage of your product? Find the most frequently asked questions here.
Can I use my Philips Sonicare charger with other toothbrushes?
Can I use my Philips Sonicare Toothbrush in the shower?
Which devices are compatible with my Philips Sonicare App?
In which countries is the Philips Sonicare App available?
What are the differences in modes on my Philips Sonicare toothbrush?
Which accessories are available for my Philips Sonicare Toothbrush?
How can I use the brushing guidance in the Sonicare App?
How often can I use my Philips Sonicare toothbrush per charge?
How to use my Philips Sonicare Toothbrush with braces
How to recalibrate Philips Sonicare toothbrush pressure sensor settings
How to connect my Philips Sonicare Toothbrush with the Sonicare App
How to clean my Philips Sonicare Toothbrush
How to charge my Philips Sonicare Toothbrush
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Troubleshooting
Is your product not working as it should? Find the solution here.
Device (3)
My Philips Sonicare brush head falls off my toothbrush handle
My Philips Sonicare toothbrush is not turning on
My Philips Sonicare toothbrush turns off by itself
Apps (1)
I cannot connect my Philips Sonicare Toothbrush with the Sonicare App
Vibration (1)
My Philips Sonicare toothbrush vibrates less powerfully than before
Power/ Charging / Battery life (1)
My Philips Sonicare toothbrush does not charge
Noise (1)
My Philips Sonicare toothbrush makes a loud noise
Back to other questions
Back to other questions
Manuals & Documentation
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English
User manual
PDF file, 13.8 MB
10 August 2016
User manual
PDF file, 2.1 MB
26 March 2020
User manual
PDF file, 2.1 MB
26 March 2020
User manual
PDF file, 2.1 MB
26 March 2020
User manual
PDF file, 2.1 MB
26 March 2020
User manual
PDF file, 13.8 MB
10 August 2016
User manual
PDF file, 2.1 MB
26 March 2020
User manual
PDF file, 2.1 MB
26 March 2020
User manual
PDF file, 2.1 MB
26 March 2020
User manual
PDF file, 13.8 MB
10 August 2016
User manual
PDF file, 2.1 MB
26 March 2020
User manual
PDF file, 13.8 MB
10 August 2016
User manual
PDF file, 13.8 MB
10 August 2016
Leaflet
Version: 7.1.1
PDF file, 1.0 MB
13 June 2021
Eco passport
PDF file, 1.0 MB
28 December 2018
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