Philips Support

I can't connect my Philips Air Purifier after pairing

Published on 2021-07-04

If you can't connect your Philips Air Purifier after successfully pairing, there might be some possible causes. Find out how to resolve this here.

Old version of smart App installed: Make sure the latest version of the smart App is installed.
Smartphone and Air Purifier on different networks: Please make sure your Air Purifier and smartphone are connected to the same router network.
Pairing was not fully successful: Please delete the current paired device and try to pair it again.
The network is unstable: Please make sure the network you are using is stable.

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