Sonicare 2 Series plaque control

1 mode, 1 brush head HX6231/01


My Philips Sonicare toothbrush vibrates less powerfully

If your Philips Sonicare toothbrush is vibrating less powerfully than before, you can often solve this yourself. Before troubleshooting, make sure that the toothbrush is fully charged.

Easy-start function is activated

The Easy-start function on your Philips Sonicare toothbrush might be activated. Disable the Easy-start function to increase the vibrations. You can find the instructions in the user manual that came with your Philips Sonicare toothbrush

NOTE: The Philips Sonicare PowerUp is not equipped with the Easy-start function

Select the right brushing mode

Try using different brushing modes and find the optimal brushing experience for you.

Low intensity settings

Your Philips Sonicare toothbrush has three intensity settings (low, medium and high). Try using a higher intensity and find the optimal brushing experience for you.

Your brush head is worn out

Older brush heads can seem less effective or powerful while brushing. If your brush head has been in use for more than 3 months, we recommend that you replace your brush head.

Did this not solve the issue? Please contact us for further help.

A mechanical defect

If did this not solve the issue, please contact us. Your toothbrush may be at fault.

The information on this page applies to the following models: HX6231/01 , HX9332/04 , HX9172/10 , HX8962/05 , HX6731/02 , HX6631/01 , HX6311/07 , HX6511/02 , HX6972/03 , HX9351/04 , HX9331/04 , HX9352/04 , HX9141/10 , HX6711/02 , HX6982/10 , HX6942/04 , HX6902/02 , HX6511/50 . more less

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