Troubleshooting There is water/condensation on the base of my Philips kettle If you find some condensation or a few drops of water on the base of your Philips kettle, this is probably not a manufacturing defect but a normal phenomenon. Read more here. There's a few drops of water or some condensation on the base of the kettle This is normal, don't worry. Your kettle is not defective. Heavy condensation on the base of the kettle If the condensation of droplets on the base of the kettle continues to increase and becomes more than a few droplets, then your kettle might have a leakage problem. In this case, please contact us.