Philips Support

Sound stutters during CD playback of my Philips device

Published on 2017-09-19

There might be various reasons why the sound from your Philips device is stuttering, please try the following steps to be able to enjoy your CDs again:

You may use a piece of soft fine cloth to gently wipe away any dust on the surface. Wipe away from the centre. Do not wipe in circles. Note: If you are using CD cleaning liquid, always read and follow the instructions for using the cleaning liquid.

  • Avoid listening to disc that is scratched * If the CD lens is accessible, you may clean the lens using a CD lens cleaner (always read and follow the instructions for using the cleaner) * Use a lower compression level to burn tracks onto a CD. A compression level of higher than 320 kbps may cause problems. * If the problem persists, try listening to several other CDs * If the stuttering is heard also with a number of CDs, it is possible that device needs further investigation If you are still facing the issue, please contact our Consumer support in order to provide a solution.
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