South Africa Report
Building trust in healthcare AI
Perspectives from patients and professionals
South Africa Research
South Africa faces a defining moment in healthcare. This year’s Future Health Index report explores how AI is transforming healthcare in South Africa, helping professionals save time, improve access, and deliver more connected, compassionate care. Drawing on insights from clinicians and patients, the report highlights the importance of building trust through transparency, ethics, and proven results to drive meaningful adoption and unlock AI’s full potential for better outcomes and a stronger health system.
As technology evolves, so too does the opportunity to build a healthcare system that is more resilient, inclusive, and centred around what matters most: better outcomes for all.
AI can help deliver better, faster healthcare
AI is making it possible to deliver more personalised care and preventive pathways, promising better health outcomes and lower costs in South Africa.
AI’s transformative potential to save lives
AI is enabling more personalised care and preventive pathways, leading to better health outcomes and reduced costs in South Africa.
The Trust Gap in Healthcare AI
Healthcare professionals show greater confidence in AI than patients, particularly in clinical settings. Bridging this trust gap is critical to accelerating adoption and improving care outcomes.
"AI is driving faster, smarter care in South Africa by cutting delays and reclaiming clinical time, but greater potential remains to establish trust, expand access, boost adoption, and deliver better care to more people."
Download the full South Africa report
Download the full South Africa report
Global report
Read about the perspectives of healthcare professionals and patients on healthcare AI
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China
France
Saudi Arabia
The Future Health Index is commissioned by Philips The Future Health Index 2025 report includes insights from healthcare professionals and patients in South Africa as part of a broader global study conducted across 16 countries. A total of 1,926 healthcare professionals and 16,144 patients aged 18 and older participated in online surveys conducted by Accenture Song between December 2024 and April 2025, using a computer-assisted web interviewing (CAWI) methodology. The South African findings explore how artificial intelligence (AI) and virtual care are being adopted to address long-standing challenges in healthcare delivery and improve access, efficiency, and outcomes.
