Maintenance service agreements
Maintenance services
  • RightFit Service Agreements
  • doctor checking the scan
  • doctor and patient talking about his leg
  • doctors looking at the scan
  • CT scanner

Maintenance service agreements

Maintenance services
RightFit, our flexible and customized maintenance service agreements that meets your changing business needs.
Hospitals need fast, dependable and proactive responses to equipment downtime and first-time right fixes.​ Philips RightFit service agreements provide a predictable, cost-effective solution to tailor coverage based on your specific needs, aligning with your clinical, operational, and financial goals.​ They are designed to support your strategic objectives and ensure uninterrupted workflow through our leading capabilities in digital, remote and proactive maintenance.​

  • Reduce unplanned downtime and achieve first-time right resolution.

  • Gain predictability you can rely on and keep your staff focused on delivering high quality patient care.

  • Leverage Philips OEM service expertise to ensure the operational efficiency of your medical equipment.

  • Maximize the value of your clinical assets by utilizing them to their full potential.

Demonstrated results in maintenance services

  1. ~50%

    remotely resolved cases1​

    ~50%

    remotely resolved cases1​

    ~50% of all corrective maintenance cases can now be diagnosed and resolved remotely with our advanced remote capabilities.​

  2. ~35%

    of all cases are proactively detected by Philips1​

    ~35%

    of all cases are proactively detected by Philips1​

    In an increasing majority of cases, Philips remote experts act quickly and remotely to identify and resolve issues and prevent unnecessary downtime before customer notices the problem.​

  3. ~88%

    first-time-right fix rate1​

    ~88%

    first-time-right fix rate1​

    Philips has an ~88% first-time-right fix rate, helping to ensure that you can get the right parts on-site during the first visit to fix your system and embed remote capabilities into your daily management.​

Service delivery summary

Philips RightFit service agreements offer tailored coverage options including direct and tiered support, including where your in-house biomed capabilities are complemented by our expertise.

Uptime guarantees, coverage hours and parts delivery speed can all be customized to your needs while support spans proactive and remote monitoring, access to skilled field and remote service engineers and staff training and education. A range of added value extra can also be selected including a Technology Maximizer subscription to keep equipment up-to-date, clinically advanced and with enhanced security. ​

RightFit Service Agreements overview
Benefits

Our team of experts specialize in providing comprehensive services to ensure your clinical engineering teams are fully prepared for patient care including:

  • Access to expert field and remote service engineers with the clinical knowledge and technical skills to handle your most complex service challenges.
  • Proactive and predictive technologies to ensure minimal disruption to patient flow and deliver reduced unplanned downtime.
  • Software firmware updates, with all revisions to Philips proprietary operating system software and hardware reliability updates as standard.
RightFit Service Agreements benefits
Why now

Medical equipment is a sophisticated and vital asset that requires full utilization and affordable maintenance. Keeping this equipment up to date and operating efficiently is a delicate balancing act.

  • Hospitals need a reliable partner who can provide fast, effective high-quality service.
  • Equipment downtime reduces the capacity to treat patients, impacting your return on investment for that system and ability to provide quality care.
  • As innovation advances and cyber threats increase. Upgrading devices ensures they remain secure and at the forefront of technology.
Why Philips RightFit Service Agreements
Financial model

Flexible financing solutions keep your equipment functioning at the highest level. Philips offers a variety of flexible financing solutions to meet your specific budgetary needs.

  • Reduce total cost of ownership with financing, leasing and other Philips financial models.
  • Billing options can involve fixed monthly or annual fees, or tiered pricing based on service level agreements.
  • Risk-Pooling models enable payments based on shared risk and coverage.
  • OEM parts are backed by our standard and extended warranty terms where applicable.

Financial and delivery model

Related services

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    Technology Maximizer upgrades

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Footnotes
  1. Based on global Philips MR modality only data from Aug 2023 to Jul 2024 for remotely connected systems under service contract​.
Disclaimer
Results are specific to the institution where they were obtained and may not reflect the results achievable at other institutions. Results in other cases may vary.