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Products

Philips' coronavirus response

Returns

 

Our returns service remains available with collection from your home by UPS. Please check their latest service updates (link to www.ups.com/nl/nl/service-alerts.page). If you don’t have a printer at home for the labels, UPS (link to UPS contact page) can provide the forms you need.

 

For purchases from 1 March to 30 April 2020, the return period is extended to 45 days from date of purchase. 

Consumer Care

 

Our Consumer Care agents are available to support you. It may be that operating hours are modified, or you might hear some additional background noise during the call. The agents are working from home to ensure their health and safety. 

Service & Repairs

 

Our service network continues to be available to process product repairs with extra safety measures and hygiene precautions being taken. It may take slightly longer than expected to return your product to you, but we will do our best to keep you updated. 

The measures we are taking are for the health and safety of all. This is our main priority. We appreciate your understanding during this unprecedented situation.